Because financial markets can move and evolve over time, it’s important that any recommended solution continues to be suitable for your circumstances.
If your Adviser has recommended a Single Fund Solution (SFS), we will provide you with an annual update confirming whether the fund(s) continues to meet the Investment Committee’s criteria.
If at any stage we believe that the recommended solution or underlying investment may no longer be suitable, or if we have concerns that could affect your financial position, we will contact you. This may occur, for example, if there is:
- • A major change in legislation
- • A significant increase in risk of the underlying investment
- • Consistent underperformance
- • An increase in costs
- • Contract charges that we consider unacceptable
If we have recommended a pension, an important part of our ongoing service is to contact you at key points in the lead up to your preferred retirement age to invite you to discuss the investment risk approach and whether it remains suitable for you.
For clients using Pension Drawdown and taking an income, we will also contact you at agreed intervals to review suitability, confirm income needs, and assess whether any adjustments are required.
Alongside these reviews, our ongoing service includes:
- • Storing copies of correspondence from providers against your file for future reference (where applicable)
- • Updating your providers if you change your name or address
- • Liaising with providers in the event of your death, Power of Attorney arrangements or divorce
- • Providing telephone valuations upon request
- • Facilitating investment withdrawals
- • Providing you or your accountant with relevant tax information for completion of your self-assessment tax return
* Not required for protection, conventional annuities and certain specialist investment products, please ask for further details.
